For orders placed on our www.shbswear.com website, we ship to the United States and internationally.
When will we provide your product? It depends on the delivery method you selected during the order process. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics, or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, contact the carrier of your order for the best solution.
If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.
If we cannot fulfill your order. In the unlikely event that we’re unable to fulfill your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to), we’ll let you know by email and we won’t charge you for the product.
Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or resale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team.
